Support

Roly Snow is a game for iPhone about a little snowball rolling down an endless mountain. If something is not working, the answers below cover the usual questions. If yours is not here, write to us and we will reply.

How do I play?

Tap ROLL on the title screen. The first run teaches you the controls: tap to jump (hold to leap higher), tap again in the air to jump once more, and swipe right to dash. Other control layouts are in Settings. Keep Roly in the sweet spot between fragile and pop.

Where is my progress saved?

On your iPhone. Your best roll, level, orbs and Roly's looks stay on the device (and in your iCloud Backup if you use it). Deleting the game deletes them.

I bought orbs but did not receive them.

Close the game completely and open it again, with an internet connection: the App Store delivers any purchase that was interrupted. If the orbs still do not arrive, write to us with the date of the purchase. Refunds are handled by Apple: see reportaproblem.apple.com.

The ranks say I am not signed in.

The ranks use Apple's Game Center. Open the Settings app, tap Game Center and sign in, then open Roly Snow again. The ranks are optional; the game plays the same without them.

When does the weekly hill change?

Once a week, at the same moment for every player in the world. The ranks show how long the current hill has left.

How do I turn the sound, music or vibration down?

Open Settings from the gear at the top right of the title screen.